You are ready to start using your PDF Builder module to send individual Report Cards and other communications based on your PowerSchool Student IDs. Below are recommended training resources you should have your users review before beginning sending PDF Builder Communications.
Training
Courses are available through our Rave Academy website. Anyone taking a course will need to register on Rave Academy by going to https://ravemobilesafety.litmos.com/self-signup . You will be prompted to register, and will need to use the following course code to access the PDF Builder module.
Course Code: PDFBUILDER
You will receive two email acknowledgements once you have registered. As a new user, you will want to use the first email, and disregard the second. A brief video with instructions on how to use the training site is available. Once you have reviewed, or decided to skip the video, you can “x” out of the box, and click on the SwiftK12 Users Learning path in the box to your left, and choose the course for PDF Builder.
You can return to http://training.ravemobilesafety.com at any time in the future to continue working on your course.
Knowledge Base
Alert Solutions has a very helpful Knowledge Base with step-by-step instructions, and video tutorials. You can find our Knowledge Base within SwiftK12 by clicking on the blue Knowledge Base button on the top-left corner of the screen.
Recorded Training Sessions here.
For additional information on how to use the PDF Builder messaging module, I have provided a link below to a training video available within the SwiftK12 Knowledge Base.
https://k12kb.swiftreach.com/Home/Detail/pdf-builder-training-video
Support
We're only a phone call, email or chat request away so please encourage any users to reach out anytime we may be of assistance. Our business hours are Monday thru Friday, 9:00AM to 5:00PM EST.
SwiftK12 Support: (888)786-9051, option 1
Email:k12support@alertsolutions.com
Live Help: Click the Live Help Button within the product!
If you require emergency afterhours support, we are available 24/7/365 for your emergency needs. Please call us at SwiftK12 Support (888)786-9051, Option 1.