The hotline is a district and school-specific number that you can add to your Swiftk12 alert system at no additional cost. Please notify the SwiftK12 Support team if you would like to have this feature. An engineer will get a local area code and number for your district and schools.
If you have received hotline numbers from us, you can load messages into the hotline number and use it as your caller ID. In other words, you can set up a hotline so that when a recipient hears a voice message from one of the hotlines through SwiftK12, they can call the number back to hear the message again.
This can reduce the number of parents who call the school asking for the content of the message because they did not understand it, did not listen to the entire message due to a distraction, etc.
This guide is designed to show you how to load a message into a hotline.
Step 1: Make sure that the hotline number is set as the Caller ID
- From the Home Page, Click “Settings.”
- Under Messaging Settings, Click “Messaging Defaults.”
- Ensure that the “From Caller ID:” matches the number provided for that specific building.
Step 2: Load a message into your hotline by launching
Please Note: An Alert must be launched for the voice message to be loaded into the hotline.
- From the Home Page, click “Send an Alert (Create & Send).”
- When you get to the “Message Types” step, check off “Phone Calls” and “Hot-line.”
- Continue creating the alert you would like to send, and then launch it!
- Call the hotline number to hear the message that you just launched, and what people would hear if they call the number back.
Now that your hotline has been set up, please refer to the “Hotline Management Guide” found in this knowledge base to learn more about how you can ensure that people hear the right message whenever they choose to call the hotline number back.