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We’ve enhanced our Live Help services to better assist our customers.
You’ll now see a “Chat” button in the lower right corner of your screen. Click on the link below to view. http://swift911v4.swiftreach.com/Public/Attachments/201144/files/NewChat%20image%20(4).png Simply click the button, and fill out the Live Chat request form that pops up in the lower right side of your screen. We’ll need your name, email address, and the product you need assistance with, as well as a brief message describing the issue. Once you hit the “Start Chat” button at the bottom of the form, you’ll get a live agent from 9 to 5PM EST. Click below to view form. http://swift911v4.swiftreach.com/Public/Attachments/201144/files/Zenchatformimage%20(3).png Once your chat with an agent is complete, you will automatically get a transcript of the conversation to the email address we have on file for you. You will also have the ability to attach a file, and update your contact information so we can better reach you if follow-up is needed. Have an issue that comes up during non-business hours, but is not an emergency? You can now use the Live Chat option to submit a non-emergent ticket Afterhours (Offline) for an agent to respond to on the next business day.
Please remember that Live Chat is not for Emergency Afterhours Support. Please call Support at 888-786-9051, Option 1, if you need emergency assistance during non-business hours. |
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