How to Reset a Password

To reset the password for a SwiftK12 Standalone user, follow the steps below:

Note: Only account users who are Super Users have the ability to reset passwords.

1. On the SwiftK12 home page, click on the word Settings on the top right of the page.
2. Under System Settings, click on Users.
3. Under the heading Username in the blue header box, find the user name you need to reset the password for.
4. On the Account Users page under the heading Mobile App, click on the orange Reset Mobile Pass button.
5. A Reset Mobile Password pop up box will appear.
6. Click on the Reset Password button on the bottom left of the box.
7. The user will receive a new temporary password via text/SMS message to their mobile phone.
8. They will need to sign in with their user name and temporary password that was sent via text message to their phone.
9. Once they sign back in, they will be able to change their password to a new one.

If you need assistance or have questions regarding Resetting a password, please do not hesitate to contact SwiftK12 Support at [phone] option 3 or via email at: [e-mail]

We also offer Live Help from 9AM to 5PM EST from directly within the SwiftK12 application.